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- What is my Home College?
- How do I change my password?
- When is the Library open?
- How do I update my address?
- I need a transcript, what should I do?
- I am an ELTS/The College/LPC/GDL/Graduate Medicine student. How do I enrol?
- Where can I request a reference for a former Swansea student?
- Can you confirm whether a student is/has been enrolled at the University?
- Does the University accept the International Baccalaureate for admissions purposes?
- Can you post me a prospectus?
- Where do I go to get information about undergraduate and postgraduate courses?
- How can I pay my fees?
- How much will my fees be?
- Can I pay my fees in instalments?
- What are the tuition fees if I am only repeating failed modules?
- The fees on my intranet account are wrong. How can I get this corrected?
- If I withdraw or suspend my studies, will I get a refund?
- How can I get a refund for my fees?
- Am I eligible for any scholarships, studentships or bursaries?
- My fees are paid by a sponsor but are not appearing on my intranet record. How can I get this corrected?
- Why have I not received my funding from Student Finance Wales/England?
- I am expecting a Bursary this year however I have not received any funds. When can I expect payment?
- I have been awarded a bursary which reduces my fees, however my record does not show a deduction. Who can I speak to about this?
- Who can I speak to for advice about getting a job?
- I have suspended my studies for health reasons and now wish to return. How do I go about doing this?
- What is the process for enrolling on my course at the start of term?
- Can students starting a year abroad enrol early?
- Can I defer my place for a year?
- I am awaiting the result of an academic appeal. Can I enrol?
- I have tried to enrol online but it says “you are not eligible to enrol online”. What does this mean?
- I am having problems enrolling online. Can you help?
- Can I enrol in person on the Bay campus?
- I am a returning student. Can I enrol in person?
- I think there is something wrong with the fees on my record. Who can I speak to about this?
- I am a member of staff trying to enrol on a course, but I cannot find the link on my intranet record. Can you help?
- I may not be able to enrol on my course this year. What are my options?
- Who should I tell if I am sick and will miss some lectures?
- Can I get some help with referencing my essay?
- How do I avoid plagiarism?
- How do module credits work? How many do I need to graduate?
- Where can I find my timetable?
- Is it possible to re-submit a piece of coursework?
- I think something might be wrong with my timetable. Who can I speak to about this?
- Who can I speak to about changing my modules?
- How do I replace my degree certificate?
- Can I request an additional copy of my certificate?
- Can I request official copies of my transcript or certificate?
- Can you provide notarised copies of transcripts or certificates?
- Can a friend collect a transcript or student statement on my behalf?
- I graduated before 2010 and need a replacement certificate. Who should I contact?
- My results are provisional - will they appear on the transcript?
- I’m applying to more than one University. Do I need more than one transcript?
- I am in my second year but I only need a transcript for my first year, can I do this?
- How do I pay for a new transcript/certificate?
- Where can I get a document proving my student status? For my bank? To get exemption from council tax?
- Can I have a letter that confirms the University’s term dates?
- How much does it cost to bind a document?
- How long does binding take?
- How can I pay for my binding?
- Where can I get my home Institution’s exchange student forms signed?
- Where can I get my learning agreement signed?
- How do I submit a complaint about a member of University staff/department/student/external party?
- I have had a letter about academic misconduct. Is there someone I can speak to for advice?
- How do I book an appointment to register with the Police?
- Do I need to attend a police registration meeting if I only need to update my address?
- Where is lost property held?
- What do I do if I have been called up for jury service?
- Do you offer a proof-reading service?
- Do you have copies of the certificates I provided when I applied?
- Can I send a Fax from anywhere within the University?
- I am having problems with my landlord but it is a private rental. Can you help?
- Where do I go to register with a doctor?
- Where do I go to register with the dentist?
- Where can I replace my student card?
- I cannot log in to my Intranet/Blackboard account. Is something wrong?
- I have a question about Turnitin/Blackboard. Who should I contact?
- I am having trouble using the printing services. Who can I ask for help?
- My laptop is not working. Can I get help connecting to the WiFi system?
- I am having problems choosing modules. Who can I speak to?
- How do I get an academic reference?
- Am I able to bring credits with me from other University when I transfer into Swansea?
- I left my ID card in an exam. Where can I collect it from?
- What travel discounts are available for students?
- Where can I get information about Bus timetables and season tickets?
- Where can I get a bus pass?
- Where can I get my Young Person’s Railcard authorised?
- Can I get a car parking permit?
- I am interested in cycling – are there any discounts available in local stores?
- Can you confirm my provisional results prior to graduation?
- Will I still have access to my University accounts after I graduate?
- I want to take some time away from University. How do I request a suspension?
- How can I change my name on my record?
- Who can I speak to about withdrawing from the University?
- I have been offered a place at another University and wish to transfer. How do I do this?
- Who can I speak to about changing my course?
- I am a Post Grad Research student. How do I change from Full Time to Part Time study?
- I have a question about my Higher Education Achievement Report (HEAR). Who should I contact?
- Where can I find out about halls of residence?
- I have a dispute with another student. Who can I speak to for advice?
- When will I receive a computing account?
- How can I calculate my GPA for an application to the USA or Canada?
- Can I print on A3 size pages?
- What time does the Information desk in the Library open/shut?
- I work for an organisation which has taken on an intern for a work placement. The intern has disclosed a disability or additional needs. How do I get support with this?
- Where are the toilets?
- How do I register my phone?
- Where can I find information about the layout of the library and what to expect when I visit the library?
- What is my password?
- What assistive technology is available on the University PC's?
- How do I access documents in the shared drive from home?
- How do I connect with a work laptop
- How do I set up VPN?
- What is 'My Apps'
- How do I check what operating system is on my device?
- I have a MAC how do I remote my work PC?
- How do I set up the Multi Factor Authentication?
- Can I access Office365 at home?
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