If you are experiencing upload problems using Turnitin there are a few things you should check
- Are you using a recognised file format? - these are listed on the upload page and Turnitin does accept files in the Microsoft DOCX format produced by office 2010.
- Is the file very large? - Turnitin will not usually accept document files much bigger than 20MB which is easy to exceed if it contains a lot of images - solution remove large images before submission
- Does it have a very long file name or one containing spaces or illegal characters? - we would recommend keeping the file names simple and using alpha numeric characters only - eg instead of my 2008 assignement for module ab-123.docx ;use something simple like ab123_assignment.docx
- If you have a particular file that you cannot find a solution for please call at the IT support desk who can contact blackboard support if necessary.